relay utah 7-1-1
Dialing 7-1-1 makes it even easier to reach Relay Utah!
What is 7-1-1?
7-1-1 is the statewide and nationwide telephone relay number that connects standard (voice) telephone users with the deaf, hard of hearing, and/or speech disabled people who use text telephones (TTY's). Simply dial 7-1-1 to connect with Relay Utah, or 888-346-3162 for Spanish Relay Utah. You will be connected to a relay operator who will connect you with the TTY user you are trying to reach, relay your message to the TTY user, and then relay the response. If you have never participated in a relay call before, the operator will talk you through the simple process.
Hamilton Relay provides the relay service for Utah.
Here are some phrases that will help the relay operator.
- "Go Ahead": When you are finished with your sentence, tell the operator to go ahead, this lets the operator know that you are awaiting a response from the other person.
- SK (stop keying): When you say SKSK at the end of a conversation, it lets the operator know that you are ready to end the call and hang up.
Is 7-1-1 for emergencies?
7-1-1 is not an emergency number and should not be confused with 9-1-1. However if you use a TTY and cannot obtain emergency services with dialing 9-1-1, you may call
7-1-1 and tell the Communications Assistant (CA) that you have an emergency. The CA will then relay your call to the appropriate emergency service provider.
Customer Database Form
Relay Utah Service Guide for Understanding your Customer Profile
- Name and address
- Long distance profile
- Frequently dialed numbers
- Outdial information
- Call block
- Emergency numbers
- Outdial restriction
- Customer notes
This feature does not apply to PBX systems.
Dial 7-1-1 or use these toll-free numbers:
1-888-346-3162 Spanish Relay
1-888-346-5822 Speech to Speech
1-877-243-2823 Voice to CapTel Relay Service
1-877-831-4782 Relay Utah Customer Service
1-866-772-8824 Relay Utah, Public Service Commission
|Relay services are provided at no charge. However, standard long distance charges apply.|
Types of Relay Calls
Text Telephone/TTY – A person who is deaf, hard-of-hearing, deaf-blind, or speech disabled can use a TTY to type his or her conversation to a communication assistant who then reads the typed conversation to a hearing person. The CA relays the hearing person’s spoken words by typing them back to the TTY user.
Voice – Standard telephone users can easily initiate calls to TTY users. The relay operator types the telephone user’s spoken words to the TTY user and reads back the typed responses.
Voice Carry-Over (VCO/2LVCO) – VCO is ideal for people who can use their voice to speak directly to the hearing person. When the hearing person speaks, the CA types everything that is said to the TTY or text display.
Hearing Carry-Over (HCO) - HCO allows speech-disabled users with hearing to listen to the person they are calling. The HCO user types his or her conversation for the CA to read to the standard telephone user.
Speech-to-Speech (STS) – STS allows people with speech disabilities to voice their conversation. A specially trained Relay Utah CA will listen and repeat the speech-disabled user’s dialogue to the called party. No special telephone equipment is necessary to use this service as STS calls can be made from any standard telephone.
Captioned Telephone (CapTel) - The captioned telephone, CapTel, is ideal for a person who is hard-of-hearing or deaf and uses his or her voice to speak directly to the called party. When the hearing person talks, the CapTel user reads the responses on a text display. CapTel allows people to place calls just like a traditional phone by dialing the number directly. The CapTel automatically connects to the Captioning Relay Service when the number is dialed. When the called party answers, you hear everything that he or she says just like traditional telephone calls.