Dialing 7-1-1 makes it even easier to reach Relay Utah!

What is 7-1-1?
7-1-1 is the statewide and nationwide telephone relay number that connects standard (voice) telephone users with the deaf, hard of hearing, and/or speech disabled people who use text telephones (TTY's). Simply dial 7-1-1 to connect with Relay Utah, or 888-346-3162 for Spanish Relay Utah. You will be connected to a relay operator who will connect you with the TTY user you are trying to reach, relay your message to the TTY user, and then relay the response.  If you have never participated in a relay call before, the operator will talk you through the simple process.

Sprint Communications provides the relay service for Utah.

Telephone Tips-
Here are some phrases that will help the relay operator.

- "Go Ahead": When you are finished with your sentence, tell the operator to go ahead, this lets the operator know that you are awaiting a response from the other person.

- SK (stop keying): When you say SKSK at the end of a conversation, it lets the operator know that you are ready to end the call and hang up.

Here are some shortcuts if you are using a TTY to call someone with a TTY:s

Q: Use instead of a question mark	CUZ: Because
R: Are	MTG: Meeting
U: You	NBR: Number
UR: Your/You’re	OIC: Oh, I see
GA: Go ahead	OPR: Operator
SK: Stop keying	PLS: Please
CD: Could	SHD: Should
HD: Hold	THX: Thanks
CUL: See you later	TMW: Tomorrow

Is 7-1-1 for emergencies?
7-1-1 is not an emergency number and should not be confused with 9-1-1. However if you use a TTY and cannot obtain emergency services with dialing 9-1-1, you may call
7-1-1 and tell the Communications Assistant (CA) that you have an emergency. The CA will then relay your call to the appropriate emergency service provider.

Customer Database Form

In order to best serve you,Relay Utah has a Customer Database Form which once established, the information is automatically available to Communication Assistants to expedite call set-up and indicates user preferences for call processing, e.g.:

• Name and address
• Long distance profile
• Frequently dialed numbers
• Outdial information
• Call block
• Emergency numbers
• Outdial restriction
• Customer notes

This feature does not apply to PBX systems.

Dial 7-1-1 or use these toll-free numbers:

1-800-346-4128        TTY 1-888-735-5906        Voice 1-800-346-7141        VCO/2LVCO 1-800-346-4128        HCO 1-888-346-3162        Spanish Relay

1-888-346-5822        Speech to Speech 1-888-735-5907         ASCII        1-900-230-2930         900 Services 1-877-243-2823         Voice to CapTel Relay Service 1-800-676-3777         Sprint Customer Service 1-866-772-8824         Relay Utah, Public Service Commission

Types of Relay Calls

Text Telephone/TTY – A person who is deaf, hard-of-hearing, deaf-blind, or speech disabled can use a TTY to type his or her conversation to a communication assistant who then reads the typed conversation to a hearing person.  The CA relays the hearing person’s spoken words by typing them back to the TTY user.

1.  Dial 7-1-1 for Relay Utah.

2.  The CA will answer with “Relay Utah CA #### (for identification purposes), “F” or “M” for CA gender, and “GA.”

3.  Type in the area code and telephone number you wish to call and include any additional instructions if necessary.  Then finish with “GA.”

4.  The CA will dial the number and relay the conversation.  Type “GA” at the end of each message.

5.  When you are finished with the conversation, type “SK” for “Stop Keying” and hang up.

Voice – Standard telephone users can easily initiate calls to TTY users.  The relay operator types the telephone user’s spoken words to the TTY user and reads back the typed responses.

1.  Dial 7-1-1 for Relay Utah.

2.  After you hear “Relay Utah CA (number), may I have the number you are calling please?” say the area code and telephone number you wish to call.

3.  The CA will process your call, relaying word for word what the TTY user types and will type what you say in response to the TTY user.

4.  Say “Go Ahead” or “GA” when you have completed a conversation turn.

5.  When you are finished with the conversation and are ready to hang up, say “SK” which stands for “Stop Keying.”  This signals to the TTY user and the CA that you are ready to hang up. 

*Tips –Talk directly to the caller.

            Avoid saying “tell him” or “tell her.”

            Say “GA” or “Go Ahead” at the end of a conversation turn.

            Say “SK”, “Stop Keying”, “Signing Off,” when ready to hang up.

Voice Carry-Over (VCO/2LVCO) – VCO is ideal for people who can use their voice to speak directly to the hearing person.  When the hearing person speaks, the CA types everything that is said to the TTY or text display.

1.  Dial Relay Utah’s VCO number at 1-800-346-7141.  

2.  The CA will answer “Relay Utah CA #### (for identification purposes) “F” or “M” for CA gender then “GA.”

3.  Voice the area code and telephone number of the person you want to call.

4.  The CA will type the message “GA” or “Voice Now” to you as your cue to begin speaking.  Speak directly to the hearing person.  The CA does not repeat what you say and only types what the hearing person says.  Both parties need to say “GA” for “Go Ahead” at the end of responses.

Hearing Carry-Over (HCO) - HCO allows speech-disabled users with hearing to listen to the person they are calling.  The HCO user types his or her conversation for the CA to read to the standard telephone user.

1.   Dial 7-1-1

2.   A Relay Utah CA will answer with “Relay Utah CA # F (or) M GA.”

3.   Type in the area code and telephone number you wish to call and type in “HCO please GA.”

4.   The CA will make the connection and voice the typed conversation to the called party.  The HCO user will be able to hear the other party’s voiced responses.

Speech-to-Speech (STS) – STS allows people with speech disabilities to voice their conversation.  A specially trained Relay Utah CA will listen and repeat the speech-disabled user’s dialogue to the called party.  No special telephone equipment is necessary to use this service as STS calls can be made from any standard telephone.

1.  Dial Relay Utah’s STS number at 1-888-346-5822.

2.  You will hear, “Relay Utah Speech-to-Speech CA # F or M.  May I have the telephone number you are calling to please?”

3.  Voice the area code and telephone number of the party you wish to call.

4.  The CA will say “Voice Now” to you as your cue to speak directly to the called party.  The CA will then re-voice what you have said if the called party does not understand you.  There may be times when you will be asked to repeat your statement to ensure that it is conveyed correctly.

5.  Say “Go Ahead” when you are finished with your statement and ready for the other person to respond.

Captioned Telephone (CapTel)

The captioned telephone, CapTel, is ideal for a person who is hard-of-hearing or deaf and uses his or her voice to speak directly to the called party.  When the hearing person talks, the CapTel user reads the responses on a text display.  CapTel allows people to place calls just like a traditional phone by dialing the number directly.  The CapTel automatically connects to the Captioning Relay Service when the number is dialed.  When the called party answers, you hear everything that he or she says just like traditional telephone calls.

To place a CapTel call:  

1.  Obtain a CapTel phone.

2. See if you qualify for a CapTel phone at no cost from the PSC. 

2.  Dial the number of the person you want to call.

3.  Your CapTel phone will automatically connect to the captioning service and the party you want to call.

4.  A captionist transcribes everything the other party says to you into text that appear as captions or text on the phone utilizing voice recognition technology.

To receive a CapTel call using 1-line Captel: 

1.  The caller dials 1-877-243-2823 (toll-free).

2.  When connected the caller enters your area code and telephone number followed by the pound key (#) which is found on the phone’s keypad.

3.   The captionist transcribes everything the caller says into text on the easy-to-read  screen on the CapTel phone.