Relay Utah website

equipment & instructions

How is communication possible among people who are deaf, hard of hearing, don’t speak or have speech that is difficult to hear? The most common method of communication via telephone among the deaf and hard of hearing is a TTY (teletypewriter); or a TDD which is a telecommunication device for the deaf. A Telephone Typewriter (TTY) is a text-based device that enables people who are deaf or have a speech impairment to communicate via the telephone line. By using the TTY keyboard two people can type messages to one another over a telephone line or via the Hamilton Relay Service. The conversation appears on a small display located on the phone.

How do TTYs and TDDs work?
The user types a message that appears on the screen of the recipient. The recipient responds in the same manner throughout the duration of the conversation. So what happens when a hearing person tries to call someone who does not hear? The hearing person dials the Hamilton Relay Service that provides service to the deaf community of Utah. The operator will connect the hearing person with the deaf individual. The operator then relays the information given by both parties.

Equipment available from the PSC

Important Note: Service charges for all phones are the responsiblity of the recipient.

Ampli500 Geemarc Ampli 500: - This up to 50-decibel amplified phone includes caller ID, a message indicator, 8 direct memory dial buttons and 3 emergency memory dial buttons and a flashing-strobe “phone ringing” signaler. Its extra large buttons enhance visibility and dialing ease.
Captel 800 CapTel 800: This amplified phone allows hard of hearing individuals to both hear and see what is being said. The phone uses voice-recognition technology to display the words being spoken in a digital display. You are able to read the conversation and/or clearly hear the conversation. The CapTel also includes an amplified handset and tone control to maximize clarity. High-speed Internet and a landline are required for use with the CapTel.
Clarity JV35 JV35 by Clarity - The JV35™ amplified phone, by Clarity®, features Clarity Power™ technology to make words not only louder, but also clearer and easier to understand. With large high-contrast buttons and up to 37 decibels of amplification, the JV35™ is an ideal solution for those with a moderate hearing loss or low vision.
Clarity XLC2 Clarity Pro XLC2 - The XLC2 is a loud, simple and easy-to-use amplified cordless phone featuring up to 50 decibels of Digital Clarity Power amplification, DECT 6.0 technology and a loud and clear speakerphone. Large, high contrast buttons are easy to press and see, and speak the numbers as they are dialed. There is no need for a Caller ID screen, the handset speaks the number of the incoming caller
Clarity XLC3.4 Clarity Pro XLC3.4 - The XLC3.4 is a loud, simple and easy-to-use amplified cordless phone featuring up to 50 decibels of Digital Clarity Power amplification, DECT 6.0 technology and a loud and clear speakerphone. Large, high contrast buttons are easy to press and see, and speak the numbers as they are dialed. Talking Caller ID and a Caller ID screen tell you who is calling.
Geemarc BDP400 Geemarc BDP400 - The Geemarc BDP400 is a hearing aid compatible amplified corded telephone that was designed specifically for users with visual impairments and hearing loss, with adjustable volume control and extra-loud speakerphone. Read the News Release 5/7/2012
Jitterbug Cell Phone

Jitterbug® Cell Phone: Designed specifically with the senior user in mind.  Its large, backlit buttons are easy to see in both dim and bright lights. Simplified “yes” and “no” key commands make answering and making calls easy. It also has a padded earpiece that helps keep unwanted noises out to help you hear conversations more clearly.

See Flyer for Service Plans

* Cell phone service charges are responsibility of recipient
* Do not purchase jitterbug from any vendor. We cannot reimburse you for the phone if you qualify for a free phone.

Serene HD-40P Serene HD-40P: The unique feature of this amplified phone is the large buttons that display photos. These programmable, one-touch memory buttons are helpful for individuals coping with dementia or early stage Alzheimer’s.
Caption call phone CaptionCall is a revolutionary new telephone and service for anyone who has trouble hearing on the phone.  CaptionCall has an amplified handset and uses voice recognition technology and a transcription service to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall phone, combined with the captioning service and friendly customer support, helps people communicate by phone with more confidence.  Caption Call requires a landline and high-speed internet.


Ultratec Uniphone 1140 Ultratec Uniphone 1140: The unique combination of a amplified telephone and teletypewriter (TTY) enables deaf, hard of hearing and hearing individuals to use the same phone to accommodate their individual needs. The phone can be used as a traditional voice phone, for the deaf and hard of hearing it can be used as a Voice Carry Over (VCO) phone where you speak directly to the other person and read their typed responses on the display or as a Hearing Carry Over (HCO) phone where people who cannot speak listen to the caller and type their responses.
UltratechMP425MP425Ultratec MP425

Ultratec Miniprint 425: Features direct connect with two telephone jacks, auto-answer takes calls for you and prints messages when you are unavailable. A built-in ring flasher notifies you of incoming calls.

Ultratec SuperPrint Pro80 LVD
Ultratec SuperPrint PRO80 LVD: Offers a built-in large visual display, with extra large printing capabilities. This TTY also features one touch function keys, a full-size computer style keyboard, auto-answer, full dialing directory, 32k memory, memos and caller ID.
Krown2000D Krown 2000D: This TDD comes with Fast Type for a “real-time” conversation. Fast Type speed goes to 110 baud for a professional typist or automatically go back down to 45.5 baud (American standard), if the other TTY doesn’t have the same feature. With interrupt function, conversation with Fast Type will be more natural than the regular Baudot. It’s supported by most of States Relay services.

Click here for eligibility requirements for Relay Utah products and services

* If you have read the eligibility requirements and don't quality for our program. Weitbrecht Communications, Inc. is offering a special reduced-price phone made possible by Sprint Relay. Click here for more information