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equipment & instructions

How is communication possible among people who are deaf, hard of hearing, don’t speak or have speech that is difficult to hear? The most common method of communication via telephone among the deaf and hard of hearing is a TTY (teletypewriter); or a TDD which is a telecommunication device for the deaf. A Telephone Typewriter (TTY) is a text-based device that enables people who are deaf or have a speech impairment to communicate via the telephone line. By using the TTY keyboard two people can type messages to one another over a telephone line or via the Hamilton Relay Service. The conversation appears on a small display located on the phone.

How do TTYs and TDDs work?
The user types a message that appears on the screen of the recipient. The recipient responds in the same manner throughout the duration of the conversation. So what happens when a hearing person tries to call someone who does not hear? The hearing person dials the Sprint Relay that provides service to the deaf community of Utah. The operator will connect the hearing person with the deaf individual. The operator then relays the information given by both parties.

Equipment available from the PSC

Important Note: Service charges for all phones are the responsiblity of the recipient.

Captel 800 CapTel 800: This amplified phone allows hard of hearing individuals to both hear and see what is being said. The phone uses voice-recognition technology to display the words being spoken in a digital display. You are able to read the conversation and/or clearly hear the conversation. The CapTel also includes an amplified handset and tone control to maximize clarity. High-speed Internet and a landline are required for use with the CapTel.
Captel 2400i CapTel 2400i: Shows word-for-word captions during your calls Large easy touch-screen display Powerful amplification — up to 40dB Traditional telephone keypad — for comfortable, familiar dialing -
Clarity JV35 JV35 by Clarity - The JV35™ amplified phone, by Clarity®, features Clarity Power™ technology to make words not only louder, but also clearer and easier to understand. With large high-contrast buttons and up to 37 decibels of amplification, the JV35™ is an ideal solution for those with a moderate hearing loss or low vision.
Clarity XLC2 Clarity Pro XLC2 - The XLC2 is a loud, simple and easy-to-use amplified cordless phone featuring up to 50 decibels of Digital Clarity Power amplification, DECT 6.0 technology and a loud and clear speakerphone. Large, high contrast buttons are easy to press and see, and speak the numbers as they are dialed. There is no need for a Caller ID screen, the handset speaks the number of the incoming caller
Clarity XLC3.4 Clarity Pro XLC3.4 - The XLC3.4 is a loud, simple and easy-to-use amplified cordless phone featuring up to 50 decibels of Digital Clarity Power amplification, DECT 6.0 technology and a loud and clear speakerphone. Large, high contrast buttons are easy to press and see, and speak the numbers as they are dialed. Talking Caller ID and a Caller ID screen tell you who is calling.
Clear Sounds CSC 600 Clear Sounds CSC600 - This model combines superb design, ergonomics and functionality with exceptional amplification and tone management technology. This phone comes in white and black
ClearSounds CS Quattro Clearsounds QS - Quattro - 4 unique applications: Mobile, Home, Office, and Entertainment
ClearSound Quattro 4.0 Neck Loop ClearSound Quattro 4.0 Neck Loop - The Quattro 4.0 has been completely redesigned, expanding on the features of the Original Quattro. Now featuring a detachable Bluetooth microphone for enhanced audio and remote listening, the Quattro 4.0 has been transformed into a full-featured listening system.
Clearsound CLA7v2 ClearSounds CLA7v2 - One device multiple applications:  cellular phones, home/office phones, laptop computers, portable gaming devices, iPods, Personal / TV Listening equipment and other audio devices
Serene HD-40P Serene HD-40P: The unique feature of this amplified phone is the large buttons that display photos. These programmable, one-touch memory buttons are helpful for individuals coping with dementia or early stage Alzheimer’s.
Serene HD 60J Serene HD60J - This ALL NEW HD-60J is the first jumbo-key amplified phone to offer High-Definition Sound Technology for un-matched voice clarity, making every word vividly sharp, clear and easy to understand, all virtually without any distortion, echo or squealing. It is also the first telephone to offer  "off-hook" warnings to alert you that you've not reset the handset properly and thus unknowingly blocking all incoming calls. 
Caption call phone CaptionCall is a revolutionary new telephone and service for anyone who has trouble hearing on the phone.  CaptionCall has an amplified handset and uses voice recognition technology and a transcription service to quickly provide written captions of what callers say on a large, easy-to-read screen. The CaptionCall phone, combined with the captioning service and friendly customer support, helps people communicate by phone with more confidence.  Caption Call requires a landline and high-speed internet.

Click here for eligibility requirements for Relay Utah products and services

* If you have read the eligibility requirements and don't quality for our program. Weitbrecht Communications, Inc. is offering a special reduced-price phone made possible by Sprint Relay. Click here for more information